The company officials reassure that the billing has not changed, and invite consumers to approach an agency to understand the fluctuation in the bills.
Faced with the many complaints of households surges of electric bills, officials of Energy of Cameroon (ENEO), the company in charge of the commercialization of electric energy, without denying the phenomenon, explain that this is a problem that is justified case by case.
According to an official of ENEO questioned by Cameroon Tribune of 7 July 2016, it is by no means an increase in the price per kilowatt. Moreover, at this level, “change can only occur with a decision of the Agency for regulation of the electricity sector (ARSEL). To date, invoice is based on the rates set in 2012, “says the source of the newspaper.
About the fluctuation in the bills, the newspaper’s interlocutor says this is a recurring debate. “And we have to constantly explain it. Hence the awareness campaign in households currently underway, aimed at changing energy consuming habits that prevail in most households. ”
Specifically, those responsible for ENEO remember that rates are set according to consumption “between 0 and 110 kWh, it costs only 50 F without VAT. But as long as people buy appliances or even simple light bulbs, which consume a lot, or they leave chargers of phones and various other devices connected all night, the consumption increases and, when you exceed 110 kWh, we apply another charging of 79 F with VAT. That could explain the significant increase from one month to another. ”
This staff of ENEO who also mentions the many often orchestrated fraud by consumers, however, recognizes that “there is often a billing problem, due to any mistake. It is always good to approach an agency to understand the fluctuation in the bills. In any case, there is always an explanation and the problem is somehow managed. ” Consumers now know what to expect in case of disturbance found on their bills.