The Cameroonian Federation of Consumers (Fédération Camerounaise des Consommateurs – FCC) filed a complaint to the Telecommunications Regulatory Agency (Agence de Régulation des Télécommunications – ART) against the Cameroonian subsidiary of France Telecom.
In its complaint, the FCC says that “since June 2016, the Orange Cameroon company launched an advertising campaign via media houses with the slogan “enjoy Internet everywhere (profiter de l’internet partout),” an advertisement touting 100% 3G and 4G coverage in the country ” The consumer association considers this campaign as a “historical lie“. This is why “the Cameroonian Federation of Consumers (FCC) has filed a complaint against Orange Cameroon for false advertising,” said Alphonse Ayissi Abena, chairman of the FCC to AFP.
According to the FCC, “many urban and rural consumers relied on such advertising and signed up to the services of this company. But we later found that these services do not offer the benefits being advertised “
According to Patrice Mpoudi, cell leader of consumer protection at the ART, “officially in Cameroon, no operator has 4G frequency to enable optimal use of 4G.” He assured that the ART would send a “request for clarification” to the offending operator, raising the possibility of taking sanctions against them if the charges of the FCC proved to be true, we learn.
In Cameroon, another mobile operator company, MTN Cameroon, a subsidiary of South African group MTN has also announced the launch of 4G, including offering special mobile chips. This announcement, coupled with that of Orange Cameroon, sparked a big controversy among consumers who complain about the quality of services.
In August, the Minister of Posts and Telecommunications already castigated the quality of telecommunication services provided by operators in the country. It was on the occasion of the first meeting of the Circle of public-private permanent consultation of Posts and Telecommunications, held August 11, 2016 in Yaounde.
It was the opportunity for Minette Libom Li Likeng to warn operators on the quality of equipment and telecommunications and ICT infrastructure, quality of service and security of networks and information systems:
“We do not need to look the other way, she said, the quality of services is unsatisfactory both for the operators themselves who need a good quality service to sell more, and for us consumers … “
In the process, the Minister asked the operators to work for “a sustainable quality of service and good prices.”